This is my first time buying a website. Will you support me through the whole process?

Yes! We have unique step-by-step processes in place that will educate and help you make informed decisions along the way. The last thing we want is for you to be uncomfortable or overwhelmed.

Do we own the completed website?

You always have total ownership over your website. Although we’d hate to see it happen, you’re free to move your website to a third-party company. Since your website is built using WordPress, you can transfer it to just about any web host.

How long does it take to finish a website project?

Each project is unique, but on average we’ll have a website launched within 3 to 6 weeks. This timeline can be shorter or longer depending on how proactive you are with assets and revisions.

Do I need to have all my website content prepared prior to contacting you?

No. We can get started by using placeholder content while you work towards completing your content. We’ll even provide you with a content outline to follow to make things easier. This gives you guidance on the type of text and images that would perform best on your website.

I've received quotes that are much higher than your prices. Are you cutting corners to offer lower prices?

Websites come in all shapes and sizes, just like cars. You’ll find quotes ranging from a few hundred dollars all the way up to hundreds of thousands of dollars. Our websites are designed to be the perfect balance of features and price for small businesses. We’ve been able to keep our prices low by reducing overhead and streamlining our process. Our finished product often exceeds the quality of agencies charging much more than us.

I’m not local to your Los Angeles. Can you still make my business' website?

Yes! We’re great at communicating via phone, email, and Zoom, our clients come from all over the United States.

I have an idea for a website but it's not exactly a small business. Should I still contact you about my project?

Sure! We’ll listen to your idea and let you know if we’d be a good fit for the project. If not, we’ll even try and steer you in the right direction, free of charge.

Can you put together a proposal for my project?

Yes, click “Get Started” to send us a message. We will ask you some questions about your goals and schedule a discovery call to gather the information for your proposal.

Can you revise my current or finish my incompleted website?

Our answer is typically no, but you can always contact us to discuss your situation. We’ve found it’s faster and cheaper in most cases to start over than it is to update or complete an existing website.

I don't see any work examples from my industry. Do you work with all types of businesses?

Our primary focus is partnering with service oriented business-to-consumer (B2C) small businesses. We have experience with creating websites within almost every major industry. Contact us and we’ll consult with you to see if we’d be a good fit.

What does "responsive web design" mean?

Responsive web design is a method used to create a website that changes its layout to fit the size of any device. Instead of building an additional website for mobile devices, you can lower costs by only creating a single website. 

Do your website designs work on mobile devices (phones, tablets, etc.)?

Yes. We believe our solutions are some of the best you’ll find. Some of our clients see more than 50% of their traffic come from mobile phones. We put a high priority on making sure the website experience on mobile is second-to-none.

How many design revisions can I make?

Our starter plan allows for 2 revision rounds, standard allows for 4 rounds, and our premium plan allows for unlimited revisions. We ask that you give us a complete list of changes each time to make the process fast and smooth. Revisions only become an issue if it’s clear we’re moving in circles. If this happens, we’ll work with you on ways we can get the project back on track.

Do your website include content management system (CMS) software?

Yes. We exclusively use WordPress, the leading CMS currently in use on the web. We believe it provides the correct balance of customization and usability for small businesses.

Are there any recurring costs involved with owning and operating a website?

Yes. Many design companies don’t mention recurring costs before starting your website project. At a bare minimum, you’ll need monthly web hosting and an yearly domain name registration. Our website plans are a single-rate solution which include monthly hosting, support, domain name registration, along with managed maintenance to keep everything running smoothly.

What forms of payment do you accept?

We accept all major credit cards. Our payment processing is handled by Stripe, and we never store payment information outside of their secure system.

Do you offer a satisfaction guarantee?

We do offer a satisfaction guarantee. If you’re unhappy with our service for any reason at any time, you are free to terminate your contract with us and move your website elsewhere.

Do you offer a warranty?

Yes! Bug fixes are included with each of our monthly website packages. We’ll keep your website working as well as the day it launched. This is one of the most valuable benefits of being on a monthly plan.

What is your refund policy?

If you’re unsatisfied and want to terminate your contract within the first sixty days, we’ll refund your payments. We do not offer refunds for any services after the first sixty days.

What is a CMS (content management system)?

A CMS (content management system) is software that enables you to update and manage your website through an easy-to-use dashboard. Think of it like Microsoft Word but for your website copy. Without this software, you’ll need to hire a developer to make changes to your website. We use WordPress, the most popular CMS on the web, as our content management system.

What is WordPress?

WordPress is content management system (CMS) software that allows you to change the text and images on your website. It’s open-sourced and community developed, meaning anyone is free to build their website using the software.

I've used WordPress in the past and had a negative experience. What is your philosophy behind using WordPress?

We believe WordPress is currently the best CMS available for small businesses. Unfortunately, not all WordPress websites are created equal. There are a lot of low-quality pre-made themes available that give the platform a bad reputation. We build each website from the ground up using our exclusive Harvard Park process which adds several additional features to your website.

Do you use WordPress plugins to create your websites?

Yes, we have chosen our own collection of plugins to extend WordPress for small businesses.  We have specifically chosen these reliable plugins to reduce the chance of maintenance and security issues down the road.

What is SEO (search engine optimization)?

SEO (search engine optimization), is the process of improving a website’s position on search engines like Google. Having your website rank higher than your competitors on these services often leads to more visitors and customers. While there are industry standard techniques used to help improve your rank, SEO techniques are subjective and can be thought of as an artform. Our SEO features are designed to provide the biggest impact at prices that are affordable for small business.

Does my website need SEO (search engine optimization)?

Yes, in some way. Many business owners are surprised to learn SEO isn’t a single process that happens at one time. Google has thousands of different variables it weighs in order to rank your website. How fast your website loads, ease of use on mobile phones, how long people stay on your pages, and more are all weighed for consideration.

On-page search engine optimization is almost always a good idea. This ensures your website is coded to correct standards and the content on your website is structured correctly. This makes Google happy and gives you a boost to your ranking.

Off-page search engine optimization is more complex and primarily involves “backlinks”. Backlinks are links on other sites pointing to your website. Getting real quality backlinks is very time consuming and difficult. Some agencies will try to game the system by creating fake backlinks. Google is getting very good at spotting fake backlinks. If you’re caught doing this, you can be unlisted from Google searches. Remember, if it sounds too good to be true, it most likely is.

Does Harvard Park offer search engine optimization services?

Yes. All our websites are coded using search engine optimization best practices.

Our premium plan includes SEO Content Optimization and is perfect for small businesses looking for an extra marketing push. We’ll perform industry keyword analysis and make content modifications monthly to help improve your ranking. The premium plan also includes Local Search Optimization where we’ll list your business on “Google My Business” and other major directories. This can also be a great way to gain awareness if your business operates within a small local area.

Can you help me to get my website to show up on Google?

Yes. It’s almost always possible to get your website to show up for someone typing in your business name. It can be much more difficult to compete on industry keywords if your market is oversaturated.

Can you guarantee my website will show up first result on Google?

No. Be careful of people who make this claim. There are bad actors who typically use techniques that can penalize your website or even get you removed from Google. Every business’s circumstances are unique and the outcome of every SEO strategy is different. A more realistic goal is to have you show up on the first page of Google.

What happens if my site is inaccessible or doesn't display correctly?

Contact us immediately at [email protected] If your site is hosted with us, we can almost always fix the issue with a single phone call or email. If you’re hosted with another company, it’s possible the issue could be on their side. In these instances, we’ll let you know the source of the issue so you can contact your hosting company.

Do you charge for technical support?

As long as you’re on a monthly plan with us, all technical support is included.

How long does it take for someone to respond to an email?

We try our best to respond to all emails within 2 hours during during normal business hours. If you have an emergency, we recommend calling or texting us at (217) 502-2519. If it’s outside of our normal operating hours, leave a message and we’ll be notified immediately and we’ll return your call.

What is web hosting?

Web hosting refers to the server which responds to requests to display your website. It’s simply another computer connected to the internet for the sole purpose of sending your website to your customers. Any time you visit a web page, there is another computer somewhere in the world sends the page to your computer to view it.

Do I need web hosting?

Yes. This is what makes your website accessible to you and your customers through the Internet. All of our website plans include hosting at no extra charge.

Do you offer website hosting services?

Yes. “Fully-managed” web hosting is included with all of our plans. To put it simply, we take care of everything for you.

Do you offer email accounts with your web hosting?

No, but for very good reason. Most web hosts that package email service into web hosting give you a barebones email system. There often isn’t fraud controls or spam and virus protection and you’re given a very small amount of storage space. We recommend both Google Apps for Work as they provide a level of service almost nobody can match. We’ll set you up on either of these services for a small additional charge.

What is a domain name?

A domain name is an easy to remember phrase used to access your website, often “yourbusinessname.com”.

Domain names are purchased using a “registrar” which acts similar to a phonebook. When someone types in your domain name, behind the scenes your registrar will look up your domain for your customer and return your IP address back. Their computer will then display your website.

How can I purchase a domain name?

If you don’t have a domain name and have signed up for one of our plans, we can purchase and register one on your behalf at no additional charge. As long as you’re on one of our plans, we will automatically renew your domain for you each year.